You want more money in the cash drawer and lots of happy customers, right? Who doesn’t? Daft thing is, very few people realise that they are their own answer; not the landlord, not the marketing department, not the weather or the economic situation. This is the best seller that has been changing retailer’s lives since it was first released in 1997.Colin analyses: why you DON’T make more money from every sale why you SHOULD make more money from every sale how you CAN make more mo..

One retailer was the bane of the landlord’s life: Whinge, whinge, whinge, whinge, whinge. Not enough traffic, not enough customers, not enough signage. The landlord gave him this book and told him to put everything into practice for a month and see if it made a difference. The landlord never heard form him again. Problem solved! The problem (as it usually is) was right between the retailer’s ears and this book sorted it all out. Colin explains you CAN give five star service why you ..

Management can be a cow of a job. But it can be a whole lot easier than most managers make it and teams can be a whole lot happier – and productive – than their managers make them. In this book you’ll learn how to have more fun, more control, use a tried and proven model for assessing teams and get it all done before bed time tonight. The ideas and contents are as fresh today as they were when first published in 1999. Since then thousands of business owners have revelled in the happines..